Shipping Policy

SHIPPING POLICY

All orders are processed and shipped within 1-2 business days. However, please allow for additional processing days during our busy holiday season.

Enjoy FREE shipping on all orders within the contiguous U.S. when your order subtotal is over $100. We offer weight-based shipping rates to all territories we ship to.

Once picked up and scanned by our shipping carrier, domestic orders shipped within the U.S. may take  an additional 3-5 business days to arrive, depending on location. Please allow for additional shipping transit days during the holiday season due to the rise in carrier workload.

You will receive your shipping confirmation email or text as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created. 

Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed. If the wrong shipping address is included on your order and your order leaves our candle shop, we cannot replace your order and you will have to place your order again.

Once shipped, an order's tracking information is outside of our control and unfortunately final delivery is out of our hands. If your order is missing or stolen, reach out to us at craftedwickspotions@outlook.com

If your order arrives broken, please send your order number along with a picture of the broken products to craftedwickspotions@outlook.com